Certified in Airport Lounge Management
Accredited By: International Accreditation Organization
Placement Assistance Assured
Certified in Airport Lounge Management
By Sqilah Advanced Learnings
₹8000
This course includes:
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12 Chapters |
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12 Videos |
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55 Slides |
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128 Images |
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87 Quiz Questions |
About This Course
Introduction
Airport lounge management is a captivating facet of hospitality management, encompassing the operation and management of exclusive airport lounges. These designated areas offer travellers a plethora of amenities, including gourmet cuisine, refreshing beverages, comfortable seating, and rejuvenating shower facilities, all designed to elevate their overall travel experience. The key pillars of airport lounge management include delivering exceptional customer service, maintaining impeccable facility standards, streamlining operations, and driving marketing and sales efforts. Our comprehensive course, crafted by Sqilah, delves into a wide range of subjects, such as airport lounge concepts, customer segmentation, lounge design, food and beverage management, service quality, operational efficiency, revenue management, and the latest industry trends and innovations. This course is a must-attend for aspiring professionals in Aviation and Hospitality, providing them with the expertise to excel in this dynamic field.
Learning Outcomes
After completing this course, you should be able to:
- Understand the concept of Airport Lounges and their evolution.
- Understand the different types of airport lounges and their current trends.
- To understand the fundamental components and design of airport lounges.
- Learn about the principles of designing and optimizing lounge spaces for comfort, efficiency, and revenue generation.
- Understand the essentials of managing food and beverage services in an airport lounge setting.
- Identify and analyse target customer groups, their needs, and preferences.
- To explore strategies for enhancing customer experience and optimizing lounge operations.
- Develop strategies to deliver exceptional customer service and ensure high satisfaction levels.
- Analyse techniques to optimize lounge operations, manage costs, and maintain profitability.
- Learn effective marketing and sales approaches to attract and retain lounge customers.
- Explore the role of technology in enhancing the lounge experience and stay updated on the latest
- Stay informed about the latest industry developments, trends, and forecasts.
innovations.
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